6.1b EMRUSR 01-14-2025��i
Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
January 14, 2025
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for December consisted of 159 customers, averaging 40 customers
per week over the four -week period.
• The office saw 1,779 walk-in customers for the year ending 2024, an increase of 309
customers compared to 2023.
• ERMU disconnections for December: The Cold Weather Rule is in effect, meaning
customers cannot be disconnected until 30 days after they receive their disconnection
notice.
o Cycle 4 — 6 disconnections
o Cycle 3 — 4 disconnections
• During the month of December 2024, the customer service team entered 47 payment
arrangements with customers. During December 2023 there were 50 payment
arrangements.
• A substantial amount of staff time is spent on the Advanced Metering Infrastructure
project, including daily follow-ups with customers, as well as coordination with both
internal and external team members.
• The IT department is prioritizing initiatives for 2025.
• Currently there are nine active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
• In the last 30 days, combined the level two charger located downtown and in the
parking lot in front of ERMU had 20 sessions and provided customers with 388 kWh of
green energy.
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