4.3b EMRUSR 02-11-20252025 GENERAL MANAGER EVALUATION REWRITE
Commitment to Customer Service
1. Demonstrates diplomacy, respect, and care in all interactions with customers.
2. Provides timely and appropriate responses to customer complaints while maintaining
strong, positive relationships.
3. Views complaints as opportunities for constructive problem -solving and handles
criticism with composure.
4. Comments
Communications
5. Communicates thoughts and expectations through effective written, verbal, and non-
verbal communication.
6. Shares accurate, timely information while respecting confidentiality and privacy of
others.
7. Demonstrates active listening skills and is receptive to feedback and differing opinions.
8. Comments
Behavioral Expectations
9. Takes initiative to identify issues and exhibits flexibility when responding to changing
conditions or priorities.
10. Respects staff and stakeholders in resolving conflicts constructively.
11. Fosters collaborative relationships with staff and stakeholders to create an environment
of continuous learning and innovation.
12. Comments:
Personnel Administration
13. Supports leadership in accomplishing strategic goals while effectively performing daily
supervisory duties, including staff meetings, reviews, and feedback.
14. Addresses personnel issues and responds with thoughtful, timely decisions when
disciplinary action is required.
15. Recognizes and encourages positive employee actions and behaviors.
16. Comments:
Management
17. Delegates responsibility and authorization in accordance with staff capabilities,
knowledge, and talents, making effective use of money, material, and human capital.
18. Understands issues affecting the utility at both broad and specific levels and
communicates those issues effectively to staff and stakeholders.
19. Complies with statutes, rules, regulations, and policy requirements.
20. Comments:
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Leadership
21. Models positive leadership by creating a supportive work environment that encourages
staff development and achieves organizational goals.
22. Effectively plans for short- and long-term needs of the utility and aligns staff
performance with those needs.
23. Fosters goodwill and represents the utility in a professional manner.
24. Comments:
Open -Ended Questions
25. What specific practices should this employee develop to increase their impact?
26. What specific practices should this employee reduce to increase their impact?
27. What specific practices are already working well for this employee?
28. What are this employee's most valuable contributions to the organization?
29. Where does this employee have the greatest potential for growth?
30. Overall comments: