6.1b EMRUSR 02-11-2025��i
Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
February 11, 2025
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for January consisted of 162 customers, averaging 32 customers
per week over the five -week period.
• ERMU disconnections for January: The Cold Weather Rule is in effect, meaning
customers cannot be disconnected until 30 days after they receive their disconnection
notice.
o Cycle 1-10
disconnections
o Cycle 2 —
3 disconnections
o Cycle 3 —
6 disconnections
o Cycle 4 —
6 disconnections
• During the month of January 2025, the customer service team entered 56 payment
arrangements with customers. During January 2024 there were 50 payment
arrangements.
• A significant amount of staff time is dedicated to the Advanced Metering Infrastructure
project, including daily follow-ups with customers and coordination with both internal
and external teams. Over the past two weeks, additional efforts have been focused on
reaching out to 800 water customers who have not yet scheduled their meter
replacement. This included two rounds of a call campaign, resulting in 186 customers
scheduling their replacement. Customers who have not scheduled their replacement by
February 4, 2025, will receive a postcard the following week. The postcard will inform
them that if they do not schedule by April 1, 2025, additional service fees will apply.
• Currently there are eight active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
• In the last 30 days, combined the level two charger located downtown and in the
parking lot in front of ERMU had 31 sessions and provided customers with 776 kWh of
green energy.
• The IT staff is occupied with their usual tasks, and when not assisting with help desk
issues, they are concentrating on large-scale projects such as SCADA upgrades.
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