2.4 ERMUSR 05-13-2025______________________________________________________________________________
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UTILITIES COMMISSION MEETING
TO:
ERMU Commission
FROM:
Melissa Karpinski – Finance Manager
MEETING DATE:
May 13, 2025
AGENDA ITEM NUMBER:
2.4
SUBJECT:
2025 First Quarter Utilities Performance Metrics Scorecard Statistics
ACTION REQUESTED:
None
BACKGROUND:
Following the Commission’s adoption of the Performance Metrics program in December 2012
and the latest revision in 2024, we will be tracking the progress for 2025, to be awarded in
2026. This is a company performance-based program designed to incentivize employee
commitment towards the company’s success. Divided into categories representing core values
of the company and again into sub-categories that are quantifiable, this program is designed to
track goals that require companywide support from the employees to continually achieve.
When the employees work together as a team to achieve these goals, the company recognizes
a corresponding increase in value to our customers.
DISCUSSION:
At close of the fiscal 2025 year, and completion of the audit, the final score card will be
evaluated and presented to the Commission for awarding the related distribution in 2026. We
will be tracking the progress of the company and the related score card quarterly throughout
2025. The first quarter scorecard is attached, with some notes for the first quarter results.
FINANCIAL IMPACT:
None, until awarded the following year.
ATTACHMENTS:
• Performance Metrics and Incentive Compensation Policy Scorecard 2025 - First Quarter
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Elk River Municipal Utilities
G.4g1a - Performance Metrics and Incentive Compensation Policy Scorecard - 2025
Category Percent Sub-Category Sub-
Percent Goal Score
Awarded
Multiplier
Percent
Water Quality Standards 5 Meet
Requirements met requirement
Lead and Copper quality 5 90th percentile met requirement
Bacteria Detection 5 0 positive
samples 0 on target
CAIDI 5 <120 Min 48.913 on target
SAIDI 5 <60 Min 5.173 on target
SAIFI 5 <0.4 0.106 on target
Line Loss 5 <5%0.07%on target
Water Loss 5 <12%6.30%on target
Employee Turnover 10 < 7.5%0%on target
Participation in Recommended
and Mandatory Trainings 10 95%90%off target
Margins/Net Profit 15 > Budget on target
Inventory Accuracy 5 >98%99.99%on target
Clean Energy Choice Program
Participation 5 +30 net +5 off target
Conservation Improvement
Program 5 >95%7.36%off target
Strategic Plan 10 Dashboard Progress (Average)10 >50%66.67%on target
1.6%
Adopted December 12, 2012
Revised October 11, 2016
Revised December 17, 2019
Revised December 14, 2021
Revised December 13, 2022
Revised December 12, 2023
Revised December 10, 2024
Communications/
Customer
Service
10
Total Multiplier:
Safety, Reliability
and Quality of
Utility Services
40
Workforce
Development 20
Financial Goals 20
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