3.4. SR 05-08-2006
City of EII< River Item Number
REQUEST FOR COUNCIL ACTION 3.4.*
Agenda Section I Meeting Date Prepared by
Consellt fv'fay 8, 2006 Bob Pearson, IT Coordlllator
Item Description Reviewed by
Consider Hiring Telnporal,T IT Support .L"\ssistant
Introduction
The IT Div-ision 11as llUll1erOllS ongoing projects and lnany ll1.0re in tlle foreseeable future. TIle additiol1
of a Telnporary IT Support ..:"\ssistant, pro\liding mucll needed support o\'er tlle SUllliner lnol1tlls, \vollld
be "very helpful.
Discussion
The IT Support .!"\ssistant POSitiOll \vould provide an opportunity for 'valuable hands-on experience to
SOlneone consideritlg a career itl inforIllation tecllnology. TIus \vollld also 11elp tlle IT Support Specialist
(Tristan Nicka) alld 111.e to concelltrate on projects dlat consistelldy call for a lugller skill level.
Financial Impact
Funding for tlus position \vould COlne froln tlle 2006 Infotlnation Tecllnology budget. The rate of pay
\vould be $9.00 per 110ur ov"er a SL~ lnol1tll period.
Attachments
· IT Support ..:"\ssistant Job Descriptio11
Action Requested
The Council is asked to approv"e tlle hiru.1g of a telTIparary IT Support ..:"\ssistant \Vitll tlle mne period not
to exceed SL~ lnontlls. lJpon approval, \ve \vill ad'vertise tlle POSiti011 on tlle city's \vebsite.
Council Action
I\fotion by _
Second by
\iote
Follow Up
S:\Council\IT Support Asst.doc
City of Elk River
IT Support Assistant
Position Description
Department/Division:
F1l1ance/ll1forl11atiol1 Tecllnology
Pay Grade: I FLSA Statlls:
Non-Exelupt
Immediate Sllpervisor:
IT rvfanager
I Last Updated:. (date)
4/2006
Positions Supervised:
N/i1
Position Summary
Perforlns a \vide 'variety of duties in support of tlle City's con.lputer infrasuucture. I\.ssigtl.ffients \vill
incltlde: l1ard\vare and soft\vare installation, soft\vare ttollblesllOOtlllg, sofnvare upgrades,
doculnentation, and user sllpport.
Essential Functions
1. Pro'vides desktop support for all of tile city's end users.
.t\... Il1stalls and supports PC hard\vare includll1g desktop PC's, 11otebook PC's, lTIobile
PC's, printers, plotters, scanners, PD~"\'s and otller llard\vare devices.
B. Supports desktop Operatll1g systelns.
C. ~"\ns\vers user qllestions on llard\vare, printing, Internet, and n.lessaglllg issues.
D. Installs al1d supports desktop slrrink-\vrapped applications including i\.1icrosoft
Office, N orto11 ~"\ntivirus, and 1vlicrosoft Internet Explorer.
2. ~vfaintains doculnel1tahol1.
.L\. ~"\ssists itl keeping llard\vare and sofnvare in\Tentol)T docul11ents current.
B. ..A.ssists in l11aintaining l1elp desk call logs.
C. i\ssists in luaintaining application sofnvare tibral)i to include lnedia, dOCtll11entatiol1,
and licel1sing inforn.lation.
3. Perforl1ls od1er essential job duties.
i\.. Regular and titnely \vork attendance.
B. Follo\vs all safety procedures.
C. Participates in safety training.
Required Kno\vledge, Skills, and Abilities
o i\bility to pro,ride basic lnicrocolnputer llard\vare and sofnvare repair, installation al1d
pllysical inv'entory control.
o .L\biliry to understand and use C0111.puter diagnostic tools.
o .L\bility to llnderstand COlnputer hard\vare and arclutecture and tlle operating systems III use.
D ~L\bility to understal1d cuSt01TI and shrink-\vrapped applicatiol1s.
o 1\bilit:)i to take and resolve llelp calls from end users.
o .L\bility to lift 30 pounds.
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Minimum Qualifications
o Current higll scllool or college student \vidl demonstrated lllterest and aptitude in COlnputer
Sciel1ce, j\lanagement Inforlnation Systelns, Computer Engineering, or related tecllwcal
discipline. Demonstrated interest could include enrolhnent in a degree prograln, after school
acti-vity in cOlnputer labs/media centers, \veb site design, and COll.lputer repair.
o \1 alid dri\rer's license.
Preferred Qualifications
D Experience suppOrtlllg Dell desktops and notebooks.
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IT Support ...c\ssistant - SUffilner