5.6. SR 06-04-2007
REQUEST FOR ACTION
To
Ci Council
Agenda Section
Consent
Item Description
Consider Hiring Temporary IT Support Assistant
Meeting Date
une 4, 2007
Item Number
5.6.*
Prepared by
Bob Pearson, IT Mana er
Reviewed by
Lauren Wipper, Human Resources
Director
Reviewed by
Lori ohnson, Ci Administrator
Action Requested
Council approval to hire Lee Anderson for the position of temporary IT Support Assistant.
Background/Discussion
Lee worked in the IT Division last summer in this capacity and did an excellent job. We have numerous
ongoing projects and with the additional help during the summer, IT will have a chance to catch up. Lee's
computer skills and previous experience give us an individual that can make contributions with little or no
additional training.
Financial Impact
Funding for this position would come from the 2007 Information Technology budget. Lee will normally
work 40 hours per week at $10.00 per hour for no more than six months.
Attachments
. IT Support Assistant Job Description
Action
Motion by_
Second by _
Vote
Follow Up
C:\Documents and Setting:-;\jmiller\wcal Settings\Tcmporary Internet Files\OLK3E\Action Requested (2).doc
City of Elk River
IT Support Assistant
Position Description
Department/Division:
Finance/Information Technolo
Pay Grade: FLSA Status:
Non-Exem t
Immediate Supervisor:
IT Mana er
Last Updated: (date)
4/2006
Positions Supervised:
N/A
Position Summary
Performs a wide variety of duties in support of the City's computer infrastructure. Assignments will
include: hardware and software installation, software troubleshooting, software upgrades,
documentation, and user support.
Essential Functions
1. Provides desktop support for all of the city's end users.
A. Installs and supports PC hardware including desktop PC's, notebook PC's, mobile
PC's, printers, plotrers, scanners, PDA's and other hardware devices.
B. Supports desktop operating systems.
C. Answers user questions on hardware, printing, Internet, and messaging issues.
D. Installs and supports desktop shrink-wrapped applications including Microsoft
Office, Norton Antivirus, and Microsoft Internet Explorer.
2. Maintains documentation.
A. Assists in keeping hardware and software inventory documents current.
B. Assists in maintaining help desk call logs.
C. Assists in maintaining application software library to include media, documentation,
and licensing information.
3, Performs other essential job duties.
A. Regular and timely work attendance.
B. Follows all safety procedures.
C. Participates in safety training.
Required Knowledge, Skills, and Abilities
D Ability to provide basic microcomputer hardware and software repair, installation and
physical inventory control.
D Ability to understand and use computer diagnostic tools.
D Ability to understand computer hardware and architecture and the operating systems in use,
D Ability to understand custom and shrink-wrapped applications.
D Ability to take and resolve help calls from end users.
D Ability to lift 30 pounds.
Page 1
Minimum Qualifications
o Current high school or college student with demonstrated interest and aptitude in Computer
Science, Management Information Systems, Computer Engineering, or related technical
discipline. Demonstrated interest could include enrollment in a degree program, after school
activity in computer labs/media centers, web site design, and computer repair.
o Valid driver's license.
Preferred Qualifications
o Experience supporting Dell desktops and notebooks.
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IT Support Assistant - summer.doc