5.1. SR 07-02-2007
REQUEST FOR ACTION
To
Ci Council
Agenda Section
Administration
Item Description
Consider Solicitor's License-Apx Alarm
Item Number
5.1.
Prepared by
Tina Allard, Ci Clerk
Reviewed by
Lori ohnson, Ci Administrator
Reviewed by
Action Requested
A) Approve solicitor's licenses to twenty-six applicants in Exhibit A from Apx Alarm in order to solicit
for security system sales door-to-door with the following conditions:
1. Only one (1) solicitor shall approach one residence and no solicitor can approach the same
door again unless invited back by the resident.
2. Hours are limited to Monday through Friday, 11 :00 a.m. to 6:00 p.m.
3. Applicants shall carry the solicitor's license, a driver's license or state ID, and wear a company
photo ID proving employment with Apx Alarms while soliciting.
4. The license shall expire two weeks from the date the applicant wishes to begin soliciting door-
to-door.
5. Applicants can't knock on any door where there is a sign prohibiting solicitors.
Violation of any of these conditions will result in revocation of the individual's license.
B) Approve or deny Applicant A and B.
Background/Discussion
The Council continued this item from the June 18,2007 Council meeting in order for staff to prepare
more information on the following items:
1. Determine if Apx Alarm is a legitimate business and provide more information about the
company.
Apx Alarm is licensed in the following ways:
· MN Dept of Labor and Industry as a Technology Systems Contractor
· MN Secretary of State as a Foreign Corporation
· Utah Department of Commerce as a Domestic Corporation
· Member of the National Burglar and Fire Alarm Association (NBF AA), a trade association
· Member of the Better Business Bureau of Utah
S:\Council\City Clerk\ Transient\2007\Apx Alarm 070207.doc
2. Police Chief comments on this item plus comments he has learned from other communities.
Chief Beahen will be at the Council meeting to present his comments.
3. Determine if the number of solicitors from one company can be limited. Peter Beck will be at this
meeting to provide more information on this topic.
4. Draft a list of the conditions Council discussed at the June 18 meeting. The conditions are located
in the Action Requested section of this memo. Attached is an email from the applicant's
representative stating opposition to the condition that limits sales hours.
I will not be at this meeting due to a scheduled vacation but Chief Jeff Beahen and Attorney Peter Beck
will be available to answer any questions of the Council.
The Council had a discussion on whether to issue solicitors licenses to Applicant A and B but there were
differing opinions. The staff report providing background information on these two applicants from the
last meeting is attached.
Financial Impact
N/A
Attachments
· Exhibit A-List of applicants
· Email from Applicant
· Staff report from June 18, 2007
· MN Dept of Labor and Industry as a Technology Systems Contractor
· MN Secretary of State as a Foreign Corporation
· Utah Department of Commerce as a Domestic Corporation
· Member of the National Burglar and Fire Alarm Association (NBF AA), a trade association
· Better Business Bureau Report-Utah and Minnesota
· Online article from Security Info Watch
· Online article from Nevada Appeal newspaper
Action
Motion by _
Second by _
Vote
Follow Up
s: \ Council\ City Clerk \ Transient \2007\Apx Alarm 070207.doc
1. Daniil Khalilov
2. Alex Adair
3. Thomas Adair
4. Owen Allen
5. Tyler Batty
6. Michael Borrowman
7. Nichole Brereton
8. Kristopher Clegg
9. Parker Cross
10. Rachelle Dawson
11. Richard Ethington
12. Jonathan Kendall
13. Chris Valenzuela
14. James Litde
15. Alexander Marchant
16. Evan Nixon
17. J Rogers
18. Richard Russell
19. Jacob Schultz
20. Brett Smith
21. Steve Taylor
22. Lance Wallin
23. Elijah Whiting-Radford
24. Stephen Williams
25. Trevor Wood
26. Daniel Liddle
Exhibit A
APX Solicitor's
Allard. Tina
From:
Sent:
To:
Subject:
Dan Liddle"'-"'-""
Thursday, J~
Allard, Tina
APX Alarm licensing
To whom it may concern,
We appreciate you listening to us about our licensing issues. However we were surprised to hear that one of our biggest
competitors (Pinnacle
Security) was granted licenses without the same restrictions. It is extremely unfortunate that you would give such a
competitive advantage to one of our main competitors in the capitalistic society that we live. Elk River was one of our top
reasons for coming to Minnesota this summer and we were planning on providing a great service to the community. APX
sells home security systems door to door in almost every city in the US and without exception they have all recognized our
working hours to be between 3pm and 9pm Monday through Friday and all day on Saturday. Our target market is working
families, and with those restrictions we would be unable to service our target market without being able to talk to them after
they get home form work. Thank you for your consideration. I hope to hear from you soon.
Sincerely,
APX Alarm Manager
Dan Liddle
(480)776-9980
dliddle@apxalarm.com
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1
REQUEST FOR ACTION
To
Ci Council
Agenda Section
Administration
Item Description
Solicitor's License Requests-Apx Alarms
Meeting Date
une 18, 2007
Item Number
7.2.
Prepared by
Tina Allard, Ci Clerk
Reviewed by
Peter Beck, Ci
Reviewed by
Lori ohnson, Ci Administrator
Action Requested
1) Council motion approving the twenty-six applicants listed in Exhibit A with the following
conditions:
A. Up to two solicitors may approach one residence at a time.
B. Applicant's shall carry the solicitor's license, a driver's license or state ID, and a company
photo ID proving employment with Apx Alarms on them while soliciting in the City of Elk
River.
Possible Condition C.
Discussion should also be held on the hours the solicitors will be allowed to go door-to-door. I was
going to originally recommend hours of 8:00 a.m. to 6:00 p.m. daily but a representative for all the
applicants called late on Friday and requested the hours be changed from 11 :00 a.m. to 9:00 p.m.
2) Approval of a solicitor's license to Applicant A as he has not been convicted of a crime that is
directly related to the license he is seeking.
3) If the Council wishes to deny a solicitor's license to Applicant B, then the Council should make
ftndings of fact that support the denial. One ftnding may be that the applicant is not of "good moral
character." (due to his misdemeanor conviction). If the license is denied, staff should be directed to
contact the applicant to let him know he has a right to present evidence to the Council to rebut the
ftndings against him.
Background/Discussion
Twenty-eight applicants from Apx Alarms would like to solicit door-to-door for alarm system sales. All
application materials have been submitted.
The Police Chief recommended denial for two applicants due to their application and background checks.
Applicant A
In April, Applicant A was arrested in the City of Blaine for soliciting without a license. According to state
law, city ordinance, and previous court cases, there are not enough ftndings of fact to deny Applicant A a
solicitor's license because his arrest is still pending and he has not yet been convicted.
S:\Council\City Clerk\ Transient\2007\Apex Alarm.doc
Applicant B
Applicant B stated on his application that he has been convicted of a misdemeanor for working without a
permit. If the Council wishes to deny this application, the city needs to make fIndings of fact for the
denial. Federal courts further emphasize the need for due process in licensing so the applicant should be
given an opportunity to rebut the fIndings against him.
Grounds for Denial
· Does not comply with the provisions of the ordinance.
· The applicant is not of "good moral character." A judgment of guilt in a criminal prosecution may
be used as evidence in the determination of moral character if the crime relates directly to the
license the applicant is seeking.
· Granting a license would be a menace to the safety, health, morals, and welfare of the public.
· There has been a material misrepresentation in the application.
Due to Applicant B's misdemeanor conviction, the Council could deny his license request based on the
applicant not being of "good moral character."
Financial Impact
N/A
Attachments
· Exhibit A
Action
Motion by _
Second by _
Vote
Follow Up
s: \ Council\ City Clerk \ Transient\2007\Apex Alarm.doc
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BUSINESS ORGANIZATIONS INQUIRY - VIEW ENTITY
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BUSINESS ORGANIZATIONS INQUIRY - VIEW ENTITY
Filing Number: 1676192-2 Entity Type:
Name:
Registered Office
Address:
Home State:
Entity Status:
Good Standing:
(date of last annual
filing)
Apx Alarm Security Solutions, Inc.
100 S 5th Str #1075
Mpls, MN, 55402
UT
Foreign
Corporation
Active
2007
Original Date of Filing: 1/23/2006
Non-profit:
Agent Name:
C T Corporation System Inc
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Use of this site and services indicates your acceptance of the Terms & Conditions of Use.
<2CQPyrightZ001, Minnesota Office of the Secretary of State. All Rights Reserved.
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Business Entity Search
Page 1 of2
E
tit
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Name
APX ALARM SECURITY SOLUTIONS,
INC.
Type
Corporation
City
Provo
Status
Active
Business Name:
Entity Number:
Registration Date:
State of Origin:
APX ALARM SECURITY SOLUTIONS, INC.
6047238-0142
11/08/2005
Address
5132 N 300 W
Provo, UT 84604
Status
Status:
Status Description:
This Status Date:
Last Renewed:
License Type:
Delinquent Date:
Active
Good Standing
11/08/2005
10/24/2006
Corporation - Domestic - Profit
11/08/2007
Registered Agent
Registered Agent:
LEE S MCCULLOUGH, III
[SeClrchBESl [Search RPS]
5255 N EDGEWOOD DRIVE, STE 100
Address Line 1:
Address Line 2:
City:
State:
Zip:
Provo
UT
84604
AdditionallnformCltion
NAICS Code:
NAICS Title:
Stock Class 1 Amount:
Stock Class 1 Type:
9999
9999-Nonclassifiable Establishment
1000
COMMON
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6/21/2007
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Better Business Bureau of Utah
Page 1 of 4
8BB Reliability Report
The Better Business Bureau@
Serving Utah
5673 South Re woo
Salt Lake City, UT 84123
(801) 892-6009
www.utah.bbb.org
APX Alarm Security Solutions, Inc.
5132 North 300 West
Provo, UT 84604-5614
Telephone: (800) 216-5232
Fax: (801) 226-1013
www.apxalarm.com
The BBB reports on members and non-members. If a company is a member of the BBB,
it is stated in this report.
Original Business Start Date: January 1999
Principal: Mr. Keith Nellesen, Owner/CFO
Customer Contact: Mr. Mike Melzer, Director of Legal Affairs -
mmelzer@apxalarm.com
Email Address:mmelzer@apxalarm.com
Entity: Corporation
Incorporated: December 1998, UT
TOB Classification: Security Control Equipment, Sys/Monitor
BBB Membership: This company is a member.
BBB Membership Status
This company has been a member of this Better Business Bureau since October 2002.
This means it supports the Bureau's services to the public and meets our membership
standards.
Program Participation
This company has agreed to use special procedures including arbitration, if necessary,
http://www. utah.bbb.org/commonreport.html ?bid=4002276&language= 1
6/2012007
Better Business Bureau of Utah
Page 2 of 4
to resolve disputes through their participation in the following programs: Membership
Identification, BBBOnLine.
Customer Experience
Based on BBB files, this company has a satisfactory record with the Bureau. A
satisfactory record means a company has been in business for at least 12 months,
and properly addressed matters referred by the Bureau. The company does not have an
unusual volume of complaints, or any government actions involving its marketplace
conduct. The Bureau understands and has no concerns about the company's products,
services and type of business.
This location is the headquarters location for this company.
When considering complaint information, please take into account the company's size
and volume of transactions, and understand that the nature of complaints and a firm's
responses to them are often more important than the number of complaints.
The Bureau processed a total of 415 complaints about this company in the last 36
months, our standard reporting period. Of the total of 415 complaints closed in 36
months, 247 were closed in the last year.
Advertising I$$ye$
Resolved
5 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
(';QnJ:r~~:t;I$$Ye$
Resolved
16 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
47 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
J3iJlingQr (';Qllec,::t;iQrl.I$$ye$
Resolved
28 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
64 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
Sale~_Pr~c,::t;ic,:eI~$Ye$
Resolved
28 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer
failed to acknowledge acceptance to the BBB.
68 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
http://www.utah. bbb.org/commonreport.html?bid=4002276&language= 1
6/20/2007
Better Business Bureau of Utah
Page 3 of 4
Administratively Closed
1 - BBB determined the company made a reasonable offer to resolve the issues,
but the consumer did not accept the offer.
Delivery :I$$lIe$
Resolved
2 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
R~pair IS$u~s
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
8 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
S~rvic~:I$$lI~$
Resolved
12 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
35 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
Customer Service Issues
Resolved
4 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
26 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
(>>rQd~lI~l:I$$lI~$
Resolved
6 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
24 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
R~flll1dQr r:x:~hc:ll1g~:I$s;lI~$
Resolved
18 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
21 - Company addressed the complaint issues. The consumer failed to
acknowledge acceptance to the BBB.
Company Management
http://www.utah. bbb.org/commonreport.html ?bid=4002276&language= 1
6/20/2007
Better Business Bureau of Utah
Page 4 of 4
Additional company management personnel include:
Mr. Jack Inbar - Vice President
Additional Addresses, Telephone Numbers, Fax Numbers, and
Email Addresses
Additional Addresses
4778 North 300 West Ste 230
Provo, UT 84604-7710
Tel: (888) 346-9202
Tel: (800) 819-5857
Additional Phone Numbers
Tel: (801) 434-8800
Tel: (800) 350-5697
Additional Fax Numbers
Fax: (801) 377-4116
Additional Email Addresses
jobs@apxalarm.com
Industry Tips
Safe & Sound: Securing Your Home
Report as of June 20, 2007
Copyright@ 2007 Better Business Bureau@, Inc.
If you choose to do business with this member company, please let the company know
that you contacted the Better Business Bureau for a report.
BBB reports may not be reproduced for sales or promotional purposes.
The information in this report has either been provided by the company or has been
compiled by the Bureau from other reliable sources.
As a matter of policy, the Better Business Bureau does not endorse any product, service
or company. BBB reports generally cover a three-year reporting period, and are
provided solely to assist you in exercising your own best judgment. Information
contained in this report is believed reliable but not guaranteed as to accuracy. Reports
are subject to change at any time.
For more information about BBB reports, click here
http://www.utah. bbb.org/commomeport.html ?bid=4002276&language= 1
6/20/2007
Better Business Bureau
Page 1 of2
BBB Reliability Report
The Better Business Bureau@
Servin Mi a and North Dakota
2706 Gannon Road
Saint Paul, MN 55116
651-699-1111
www.mnd.bbb.org
Apex Alarm
5132 North 300 West
Provo, UT 84604
Telephone: (800) 216-5232
Fax: (801) 226-1013
www.apexalarm.net
Better Business Bureau of Utah
5673 S. Redwood Rd., #22
Salt Lake City, UT 84123-5322
Telephone: (801) 892-6009
Fax: (801) 892-6002
Email Address: info@utah.bbb.org
Website: www.utah.bbb.org
Additional File Information
If you would like one of our local BBB staff members to provide the information to you
over the phone or through the mail, we would be happy to assist you. Please call our
office during normal business hours.
Additional DBA's
Additional DBA Names
Apx Alarm
Apex Alarm LLC
http://www.mnd. bbb.org/commonreport.html?bid=96021483&language= 1
6/20/2007
Better Business Bureau
Page 2 of2
Apex Monitoring
Apex Secu rity
Industry Tips
Safe & Sound: Securing Your Home
http://www.mnd. bbb.org/commonreport.html?bid=96021483&language= 1
6/2012007
SecurityInfoWatch.com Article- Missing Ethics in Door-to-Door Alarm Sales?
Page 1 of2
Click Here tQ Print This PClge
SeClJritylnfQWi2Itch.CQm: Printable Article
The Complete Information Resource for the Security Industry
Nonetheless, a report from WMC-TV Channel 5 in Memphis, Tenn., recorded the
case of one Memphis neighborhood that had been canvassed by APX's door-to-door
sales staff. The story reported the instance of Linda Husted, who had been approached by an APX employee. "He didn't give me any 10," Husted told WMC-TV 5.
"He said he didn't have any brochures that I could look at." Husted added that the sales staff came back three times, not accepting her "not Interested" as a
final answer.
Updated: August 14th, 2006 05:03 PM PDT
Missing Ethics in Door-to.Door Alarm Sales?
National companies allege that some competitors are misrepresenting who they are,
Geoff Kohl, editor
Secur/tylnfoWatch. com
All is not well in the world of residential alarm sales. SecurityInfoWatch.com has
been tracking stories coming out of Arizona, Tennessee, Nevada and the state of
Washington, where alarm competition has created mischievous sales techniques.
Repeatedly at the center of the stories is a company named APX Alarm, which is an
alarm company based out of Provo, Utah, and which the Better Business Bureau
reports is doing business as Apex Alarm, Apex Monitoring, Apex Security and Apx
Alarm Security Solutions.
The company has been the subject of a number of news reports for suspect sales
techniques from Nevada to Memphis. Consumer news reports from various city
media outlets such as Carson City, Nevada, and Memphis, Tenn., allege that the
company has used dogged techniques like sending out employees who have been
"pushy" and not properly identified themselves as to which alarm company they are
with.
Jack Inbar, vice president of operations for APX, says his sales staff are "certainly
assertive," however, he says that the media accounts are likely untrue and
"distorted". According to Inbar, his company's employees receive seven months of
training and wear APX shirts and always carry APX identifications and brochures.
"Our employees are door to door. But they are very well trained and very well
disciplined," said Inbar, who noted that those employees who don't follow company
policy are reprimanded and/or let go.
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Asked about the Incident, and why an alarm sales person would be out on the streets approaching homeowners without business cards or brochures in the
evening hours, Inbar said that he didn't know the specifics but that the salesperson "could have just been out of brochures." .
Misrepresentation at the Door
In Seattle, local news broadcaster KOMO News reported in July that the wave of door-to-door sales had hit Brink's Home Security, with some residents even
claiming that tricks have been used such that sales agents are representing themselves as companies other than they are with in the hopes of stealing
customers from companies like Brink's.
According to Dave Simon, the senior manager of industry and public relations for Brink's Home Security, they've heard from around 50 customers who have
been hit by misrepresentation. Simon said the usual methodology is that the competitor will scour neighborhoods for signs from other alarm companies and then
will knock on the doors of those customers under the auspices of upgrading their alarm systems. Then, says Simon, they'll try to change their monitoring
contract.
HSM's Stern reported seeing similar instances where a door-to-door competitor has told the homeowner that he or shee needed to change out the panel and to
add a back-up communicator. He said that the equipment changes weren't because of a malfunction, but were simply a way to recruit accounts away from their
existing service and monitoring contracts.
Brink's has responded, says Simon, with messages to its customers advising them of such scams and to be aware of such ploys and to always ask for
identification from sales persons. Brink's, like most national alarm companies, requires Its employees to carry proper credentials identifying them, and many of
the top national companies which have fallen prey to these scams say they do not use the door-to-door techniques themselves.
Similar tactics have hit HSM customers, reports Dennis Stern, HSM's executive vice president and general counsel. "There are a bunch of guys that sell this way.
There are companies that don't correctly represent who they are and what they're doing," says Stern, who notes that APX is by no means the only company
whose door-to-door sales tactics could tarnish the alarm Industry's image. Stern says that he has heard from others at Guardian Protection, Protection One, ADT
who say they also have been hit by similar sales tactics.
"They're knocking on doors, and misleading to people that they're from Brir1k'S," explains Brink's Dave Simon. "Then they're getting in the door and
recommending changes to alarm systems that really don't need to be made and then trying to switch the monitoring over to them."
According to Simon, the tactics don't fall in line with what Brink's has for standards.
"We don't go door-to-door, and we don't come In with a service technician to say you need to have work done. If a technician needs to be there, then either the
customer has contacted us or we've contacted them and set up an appointment."
Simon added that while the events have been isolated, they seem to flare up in the summer (Inbar says APX does have a summer program that uses college
students). At Brink's says Simon, the issue of mispresentation has come to a point where the company has contacted APX Alarm and requested they cease the
business practices.
APX's Inbar, however, denies that his company's sales staff misrepresents itself. "We even make sure that our customers known that while we are a dealer of
Honeywell equipment, we are not part of the Honeywell corporation," says'Inbar.
Being Proactive
Simon says that any alarm companies experiencing unethical operations in their markets will need to be proactive. He offered the following tips that his
company has been doing as suggestions for any alarm company being plagued by a competitor that is misrepresenting itself.
"Make sure that their people, when they perform any type of service visit, identify themselves," says Simon. "They need to call before hand and say what
http://www.securityinfowatch.com/article/printer.j Sp ?id=8931
6/13/2007
SecuritylnfoWatch.com Article- Missing Ethics in Door-to-Door Alarm Sales?
Page 2 of2
dealership they're from and let the customers know there are changes that have to be made and why. They should give them the technicians name and specify
a time they would be out there to service the equipment. You have to be very clear about who you are and why you are coming out.
"It's best to get your customers informed in every way you can, and notices in a letter or bill is a good way to do that. The other way we do that Is through an
automated voicemail system that can call our customers and advise them of the situation. Email will also work well If you've collected your customers' email
addresses. "
An Industry Ethics Problem
But even with proactive efforts from the "stand-up" companies In the industry, the alarm industry may not be immune to ethical problems.
"It's an entrepreneurial environment, where if you want to start an alarm company tomorrow, you can do it, and how you operate that company would be based
on your personal ethics," says Simon. "The challenge there is the demarcation between the different companies. You have some companies with firmly
established standards, but not everybody adopts those kinds of high standards.
So how do you reach those high standards?
"It can be education. It can be peer pressure. It can be pressure from association leadership and from national leadership, and ultimately it would be good to
create some sort of enforcement mechanism. Overall, for the alarm industry, enforcement of any type of regulation or standard seems to be very difficult."
Nonetheless, APX's Inbar maintains that problems of ethics and standards don't affect his company. He says APX is one of few companies that makes it clear to
customers what is being done, and actually follows up with their customers in two surveys, before and after the actual equipment Install to make sure
everything is upfront.
But asked how it is that a company that has such seemingly standard ethics has become the black sheep of the alarm industry according to both their
competitors and according to so many local community news outlets, Inbar said it was only because the company was big and steadily growing.
"We're a lot larger than a lot of them," said APX's Inbar, "and as a result, we're on the radar."
Related Links
. Brinks Issues Warning To Customers About Shady Competitors
Printable version may be for personal use only. Content may not be duplicated, re-used or otherwise replicated without expressed, written consent from
$ec!!litY:I:nfc>W"JCI1,(c>m and/or the original author/source.
Visit Se(I,JrltYI"fc>W"tch.cc>m - The Complete Information Resource for the Security Industry.
. Click Here to Print This Page
http://www.securityinfowatch.com/article/printer.j Sp ?id=8931
6/13/2007
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Nevada Appeal - News
Page 1 of 1
All doors are shut to alarm company sales people
Sales representatives accused of 'persistently trying to get into homes'
Becky Bosshart
Appeal Staff Writer
June 10, 2006
A security system company that sells door-to-door no longer has a market in Carson City, after residents complained to
the sheriff that sales people were a little too pushy to enter homes.
The solicitation permits for APX Alarm, of Provo, Utah, were denied Friday after residents flooded the sheriffs office
with complaints this week.
Sheriff Kenny Furlong said Friday that 18 alarm sales people were working in Carson City this week before their
solicitation permits and business permit had cleared.
"I think they were falsely representing their company," he said. "They were being overly aggressive with our residents,
and I chose to revoke all the solicitors' permits, which causes them to lose their ability to go door-to-door."
Furlong said callers complained the sale people were "overly persistent" to get inside homes. He said the office received
15 complaints on Thursday. An APX official said it was his sales people that were harassed by the sheriffs department.
"It seems the only people harassed here are our employees, most of whom are college students working their way through
school," said Alex Dunn, APX Alarm vice president of business development.
Furlong said his name was even brought into the sales pitch.
"There was a complaint that they were representing that I had purchased the product, which is not true," the sheriff said.
Furlong said it's unusual to deny solicitation permits even before they've been issued. If any APX sales people continue to
operate in Carson City, they will be cited.
Dunn said all company sales people were pulled from Carson City after receiving the sheriffs call Friday afternoon.
"We're happy to remedy any situations we hear about, but the sheriff wouldn't allow that," he said.
APX operates in 37 states and is expected to install 100,000 home security systems nationwide. Dunn said the company
has about 60 customers in Carson City and the sheriffs action is denying more Carson City residents access to its security
system.
· Contact reporter Becky Bosshart at PPQsshart@l1evadaappealcQm or 881-1212.
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