INFORMATION #1 04-25-1995APR 1 7 1995
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Area
April 14, 1995
Pat Klaers
City of Elk River
P.O. Box 490
Elk River, MN 55330
Dear Pat:
I thought you should know how Sandy T
anyone's reasonable expectations to p
accommodate me yesterday.
eray went above and beyond
de customer service and
The Chamber had scheduled the police
at 8:15 a.m. We needed to prepare re
meant getting into the building by 7:
normally obtain the day before.
raining room for a seminar, beginning
reshments and arrange the room, which
0, which of course requires a key I
~ue to a hectic schedule and the death of an uncle which required my
presence at an afternoon reviewal, 2 florgot to stop in and pick up the key
from the police before their office cl~,osed at 5.
Because we're fortunate to live in a community where people know each
other, I felt comfortable calling San~y at home, after hours, and asking
for her help. When I explained my diliemma, she readily and graciously
offered to meet me at city hall and left me in the next morning at 7:15 on
her way to an early appointment for her daughter.
Although it wasn't Sandy's responsibi:
job expected of me, that's just what
of Elk River that this is the caliber
outstanding example of service, courtE
most of all a real professional and I
the extra mile".
ity to see that I was able to do the
he did! It speaks well for the City
of your staff. Sandy Thackeray is an
sy, cooperation and caring. She's
commend her for being willing to "go
Sincerely yours,
~vc.-f~c,~J
Jackie F. Schuelein
Executive Vice President
•
509 Highwa~• 10 • Elk River,
55330-1415•(612)441-31/0
'Building a Better ~omnaunity Together"