5.5. ERMUSR 08-12-2008Ji
Elk River
Municipal Utilities
13069 Orono Parkway • P.O. Box 430
Elk River, MN 55330-0430
August 7, 2008
To: Elk River Municipal Utilities Commission
Jerry Takle
John Dietz
Jerry Gumphrey
From: Bryan Adams
Subject: Water Service Policy
Phone: 763.441.2020
Fax: 763.441.8099
At the July 2008 Elk River Municipal Utilities Commission meeting, the attached Water Shut-
off Request policy was adopted. The following week we experienced a situation that may
necessitate a revision to this policy.
A water customer had a water pipe failure in their house before the meter and main shut off
valve. This required the curb stop in the yard to be shut off. This resident called 911 in a panic
and felt someone needed to do something. When she was told it would cost $600 they became
more inflamed. Within the hour the supervisor David Berg responded, went to the residence and
loaned them the valve key and they shut off their own water.
Loaning residence curb stop keys so they can turn their water off has been done in the past and
appears to be a good resolution to this situation. Staff would suggest adding paragraph #9 to this
policy stating:
#9 In emergencies where a water service line has failed before the main shut off valve,
the Elk River Municipal Utilities will loan the property owner or their agent a curb
box key so they can operate the curb box.
#10 In emergencies where a failed service line remains unrepaired and resulting running
water creates a public nuisance or public hazard, Elk River Municipal Utilities has
the right to shut off the water at the service line and access the property for the cost
incurred.
~/
Elk River
Municipal Utilities
13069 Orono Parka-ay • PO. Box 430 Phone: 763.441.2020
Elk River, MN 55330-0430 Fax: 763.441.8099
WATER SHUT-OFF
REQUEST
I,
whose address is
request that Elk River Municipal Utilities ("ERMU") shut-off the water service at
Elk River, Minnesota (the "Property") at the curb stop.
I understand and agree:
1. I declare that I am the owner of the Property and have full and complete authority to
request the shut-off of the water service to the Property.
2. I agree that ERMU, its agents or employees shall not be liable to me or those claiming through
or under me for any injury or property damage occurring in, on or about the Property as the
result of the shut-off of water service.
3. This shut-off is available only during times when the ground is not frozen.
I understand that there is a $600.00 non-refundable fee for the water service shut-off. The
payment will be processed electronically and work will not be performed until funds have
cleared through the financial institution.
5. I agree to indemnify and hold harmless ERMU from and against all costs, expenses and
liabilities, including reasonable attorneys' fees, incurred in connection with any claims or
proceedings brought in connection with the water service shut-off and defense thereof.
6. I understand that turning off the water simply limits the source of water to the Property; it does
not prevent damage to the Property from water due to mold or frozen plumbing fixtures or
internal piping.
I understand and agree that the scope of work is limited to shutting off the water service at the
curb stop and replacement of the curb stop, if necessary, including limited restoration of the
Property (seeding or sod) and sidewalk repair. Restoration does not include replacement of
trees, shrubs, or driveways, which are my responsibility.
8. I acknowledge that shutting off the water service does not eliminate the possibility of damage
to the Property either before or after shut-off of the water service.
Date: Owner:
Name
Telephone Number:
Fax Number: