Loading...
5.2. SR 09-18-1995ITEM 5.2. ,. r -- ( ~ MEMORANDUM ity of ~~ lk TO: Mayor and City Council Rover FROM: Sandra Thackeray, City Clerk ~- DATE: September 18, 1995 SUBJECT: Review of Grievance and Request For Accommodation Procedures INTRODUCTION Part of the Americans With Disabilities Act (ADA) requires cities to adopt a grievance procedure and a request for accommodation procedure. Grievance Procedure: The grievance procedure is required to ensure that a documented process is in place to allow individuals with grievances regarding accessibility a due • process as a response to their concerns. The grievance procedure maybe used by individuals who wish to file a complaint alleging discrimination on the basis of disability in employment practices and polices or for the provisions of services, activities, programs or benefits offered by the City of Elk River. A draft grievance procedure is included with this memo for your review. Request for Accommodation Procedure: The request for accommodation is a proactive approach in accommodating individual needs. The purpose of this procedure is to hopefully reduce the number of grievances against the City. A draft request for accommodation procedure is included with this memo for your review COUNCIL ACTION REQUESTED: • Motion to adopt the grievance procedure and the request for accommodation procedure as required by the Americans with Disabilities Act. 13065 Orono Parkway • P.O. Box 490 • Elk River, MN 55330 • (612) 441-7420 • Fax: (612) 441-7425 GRIEVANCE PROCEDURE • C/TY OF ELK RIVER 13065 Orono Parkway Elk River, MN 55330 441-7420, TDD 441-7420 This grievance procedure is established to t th t f th Am ' ~~ mee a requiremen s o e ericans With Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or for the provisions of services, activities, programs or benefits by the City of Elk River. The grievance complaint should contain the following information: • ~ Date of complaint Name of person filing grievance complaint Name of grievant Address of grievant Phone number of grievant Description of complaint Location of complaint PROCED URE 1. The complaint should be submitted in writing by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. 2. Within 15 calendar days after the receipt of the complaint, the ADA coordinator will meet with the complainant to discuss the complaint and possible resolutions. 3. Within 15 days after the meeting (#2 above), the ADA coordinator will respond in writing, and where appropriate, in a format accessible to the complaint, such as large print, Braille, or audio tape. The response will explain the position of the City of Elk River and offer options for substantive resolution of the complaint. .] 4. If the response by the ADA coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA coordinator within 15 calendar days after receipt • of the response to the city administrator. 5. Within 15 calendar days after receipt of the appeal, the city administrator will meet with the complainant to discuss the complaint and possible resolutions. 6. Within 15 calendar days after the meeting (#5 above), the city administrator will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 7. All written complaints received by the ADA coordinator, appeals to the city administrator and responses from the ADA coordinator will be kept by the city of Elk River for at least three years. This document is available in alternate formats upon a 72 hour request. Examples of alternate formats may include: Braille, large print, tape, etc. Please contact the ADA coordinator at 441-7420, TDD 441-7420 to make a request. • s:\admin\ada\grievanc.doc • REQUEST FOR ACCQ'MMODATIQN PROCEDURE C/TY OF ELK RIVER 13065 Orono Parkway Elk River, MN 55330 441-7420, TDD 441-7420 This request for accommodation procedure is established to meet the requirements of the ~~ Americans With Disabilities Act (ADA). It maybe used by anyone who wishes to request special accommodations. The request for accommodation should include the following information: ~ Date of request ~ Person requesting action ~ Person in need of accommodation ~ Telephone number of person making request ~ Location of concern ~ Identification of issues ~ Identification of the requested accommodation ~ Time frame requested • PROCEDURE The request should be in writing on a form provided by the city of Elk River. Alternate means of filing a request, such as verbally or by tape recording will be made available for persons with disabilities upon request. 2. The request should be submitted 72 hours prior to the need for accommodation. 3. The ADA coordinator will review the request to determine if the requested aid or service appropriately meets the individual's needs. 4. The ADA coordinator will determine the cost to implement the request and seek budget approval from the assistant city administrator. 5. Following budget approval, the ADA coordinator will respond in writing or by telephone, to the person requesting action. 6. The ADA coordinator will coordinate the implementation of the auxiliary aid or service; etc. • This document is available in alternate formats upon a 72 hour request. Examples of alternate formats may include: Braille, large print, tape, etc. Please contact the ADA coordinator at 441-7420, TDD 441-7420 to make a request. s:\admin\ada\accp olic. doc • REQUEST FOR ACCOMMODATION DATE: PERSON REQUESTING ACTION: PERSON IN NEED OF ACCQMMODATIONS: TELEPHONE NUMBER OF PERSON MAKING REQUEST: LOCATION OF CONCERN: IDENTIFY ISSUES:. PLEASE IDENTIFY THE REQUESTED ACCOMMODATION: • TIME FRAME REQUESTED: PLEASE SEND THIS REQUEST TO: CITY OF ELK RIVER SANDRA fiIIACKERAY, ADA COQRDINATOR 13065 4RONO PARKWAY ELK RIVER, MN 5533© 441-7420/I'DD: 441-742Q - - For Office Use Only Date Received: Actual Cost: Date Approved: Action: